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Wentworth & Jeffries– Terms and Conditions

These Terms and Conditions are the standard terms which apply to all works carried out by Nick White, trading as Wentworth & Jeffries, of 194 Timken Way North, Northampton, NN5 6WF(“we/us/our”).

1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Consumer” is as defined in the Consumer Rights Act 2015;
“Contract” means the contract formed when you accept our Quotation/Estimate or place an order with us;
“Customer/you/your” means you, the Consumer or business accepting our Quotation/Estimate or placing an order with us;
“Materials” means any materials required for the works which we will supply, unless otherwise agreed, as specified in the Quotation/Estimate;
“Property” means the property at which the works detailed in the Quotation/Estimate are to be carried out;
“Quotation/Estimate” means our verbal or written quotation to provide the Services and Materials, where applicable, which unless otherwise stated, remains open for acceptance for a period of 60 days and sets out our entire scope of works; and
“Services” means the plumbing and/or heating services we will provide as specified in the Quotation/Estimate.
1.2 Each reference in these Terms and Conditions to:
1.2.1 “writing/written” includes emails and similar communications;
1.2.2 a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 “Terms and Conditions” refers to these Terms and Conditions as may be amended or supplemented at the relevant time;and
1.2.4 a clause refers to a clause of these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and do not affect their interpretation. Words signifying the singular number will include the plural and vice versa.

2. Quotations/Estimates
2.1 We will provide you with a Quotation/Estimate before carrying out any Services. For emergency and small one-off works, this may be over the phone or in-person and you can accept our Quotation/Estimate verbally. For all other works, our Quotation/Estimate will be in writing and you will need to accept it in writing.
2.2 When you accept our Quotation/Estimate, or place an order with us, a legally binding contract will be formed, which will include these Terms and Conditions.
2.3 No terms or conditions referred to by you in any way will vary or add to these Terms and Conditions unless we agree otherwise in writing.
2.4 Our Quotation/Estimate is based on the information you provide to us at the time we prepare it. If any errors become evident which affect the price we have quoted, we reserve the right to make changes to it.
2.5 Our Quotation/Estimate is based on our Services being carried out during normal working hours (Monday to Friday, 9am – 5pm excluding public holidays). Works required outside of these hours may incur additional costs.

3. Services
3.1 We will ensure that our Services are carried out with reasonable care and skill,in accordance with our accepted Quotation/Estimate.
3.2 If we agree a programme with you, this is to be treated as an estimate only and unless we state otherwise in writing, we will have no obligation to complete our Services by a specific date.
3.3 We will ensure that no parts of the Property suffer damage as a result of our Services. Any damage that may occur will be made good at no additional expense to you. However, this does not apply to damage caused by carrying out our works in the usual way, for example, where we have drilled holes to fit pipework, removed tiles or lifted carpets to access floorboards, pipework or cables. Please note we cannot always re-lay carpets and floorboards exactly as they were originally fitted. We will not carry out any remedial decorating works, including replacing tiling, unless we have specifically agreed otherwise. Where we have agreed to replace tiles we have removed, please note we cannot guarantee to match the existing tiling.
3.4 If existing sanitary ware or bath panels need to be removed and later reinstated, we cannot be held responsible for any unavoidable damage which might occur.
3.5 You are responsible for ensuring that the Property is suitable for our Services to be carried out. In particular, please be aware that central heating flushing to remove debris from a central heating system can, on rare occasions, expose previously undetected faults, weak points or breaches in the system. We cannot be held responsible for any such pre-existing conditions which might be revealed, or for any resulting damage which might occur unless we caused it.
3.6 We will need to disconnect your water supply and although we will, wherever possible, reconnect this at the end of each working day, you should be aware that you may be without water (and heating) if it is not practical to reconnect it or if the works overrun.
3.7 Where we are carrying out gas installation works, we are legally required to test the system and in the event it fails (due, for example, to a historic leak), then we must stop work until the source of the problem has been investigated and repaired. This will then be chargeable in addition to the originally quoted fee.
3.8 You are responsible for providing us with access to welfare facilities, electricity, gas and water, at no cost to us, to enable us to carry out our Services.
3.9 Our Services may involve carrying out hot works, which may produce fumes. In this event, we will require suitable ventilation and may ask for windows and doors to be kept open. We will be unable to proceed with the works if this clause is not complied with.
3.10 If any consents, licences or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, you must obtain these before we begin the Services.
3.11 When we start the works, we may discover that extra works are needed that we could not have foreseen when we sent our Quotation/Estimate, such as where hidden pipework is corroded, where external pipework needs to be replaced or where we are unable to connect to imperial fittings. In this case, we will provide you with a further Quotation/Estimate to carry out the extra work. If you do not accept the revised price or any proposed changes within 14 days, the Contract between us will be cancelled. You will only be liable to pay for the works we carried out up to the date of cancellation, except as set out in clauses 7 and 8.
3.12 We may also discover unforeseen issues in the area in which our works are to be carried out, for example, asbestos or materials containing asbestos. In this case, we will cease work immediately and you will be required to arrange, at your cost, for a registered specialist to remove the asbestos and certify that this has been done before we can arrange to return to the Property.
3.13 It is your responsibility to arrange for the removal of any waste unless we have specifically agreed otherwise in our Quotation/Estimate.
3.14 We may ask you to refrain from smoking whilst we are working at the Property, for the wellbeing of our staff.
3.15 We may also request, for their safety, that children and pets are kept away from the area in which we are working.

4. Access
4.1 It is your responsibility to ensure we can access the Property on the agreed dates and at the agreed times. Our price is based on being able to complete our Services in one continuous visit or where we are carrying out our Services in phases, each phase is to be continuous.
4.2 If we are required to move or remove furniture or other items, they must be emptied of their contents beforehand in order for us to move them safely and in accordance with manual handling guidelines. We cannot be held responsible for any damage caused to such items. We reserve the right to refuse to move or remove items if we reasonably consider that this cannot be done in a safe manner.
4.3 If we require access to a loft, then the access and the area in which we are to work must be cleared of items that may restrict or obstruct the works from being carried out in a safe manner. In addition, where such works are required for an extensive period of time, you will be required to provide us with mains powered illumination to the equivalent of a 60w lamp.
4.4 Where we are installing boilers, cylinders, storage cisterns, digital shower pumps and other heavy Materials in a loft area, you are responsible for ensuring the working area is safe, with suitable, load-bearing floorboards.
4.5 We may require gate and/or garage access in order to carry out the works. You will ensure that we have the necessary access to carry out the work and to move Materials and tools as required.
4.6 If you fail to comply with any of your responsibilities in this clause 4, we will not be liable for any delays as a result and we reserve the right to recover any costs we incur, such as for storage of Materials due to delays or non-productive visits to the Property.

5. Supply of Materials, Storage & Risk
5.1 If we are providing Materials, then the responsibility (also known as the “risk”) for those Materials remains with us until they have been delivered to the Property, at which point it will pass to you. This applies also to tools we need to store at the Property while the works are ongoing. Once the risk in the Materials and tools has passed to you, you are responsible for storing them safely and for insuring them against their full replacement value.
5.2 You will only own the Materials we have supplied once we have received payment in full in accordance with clause 6.
5.3 If you are supplying any Materials, we accept no responsibility for them or for any faults in them. If we are delayed in carrying out our Services because of such Materials (if, for example, their delivery is delayed or we need extra labour to install them), we reserve the right to charge for costs incurred by us as a result. Any return visits required due to faults in Materials you supplied will be chargeable.

6. Fees and Payment
6.1 When you accept our Quotation/Estimate, you will need to pay a deposit of 50% of the quoted price, unless we agree otherwise. We will not be able to arrange a date for the Services to be carried out until the deposit is paid in full.
6.2 The final amount is payable on the day the Services are complete.
6.3 However, for larger projects, we reserve the right to invoice by way of staged payments as the works progress and in this case, we will detail this in our Quotation/Estimate.
6.4 All invoices are payable on receipt, without set-off, withholding, retention or deduction.
6.5 All our fees include VAT, unless otherwise stated. If the rate of VAT changes, we will adjust the amount of VAT that you must pay.
6.6 If payment is not made by the due date, we will have the right to suspend the works and charge you interest on the outstanding amount at a rate of 4% per annum above the Bank of England base rate, accruing on a daily basis from the due date until the date of actual payment, together with any costs we incur in attempting to recover the outstanding debt.
6.7 Any variation must be agreed in writing before we can proceed with the works and any additional Materials required or other changes in price incurred as a result will be payable as set out above.

7. Cooling Off Period – Consumers Only
7.1 If you are a Consumer, you have a statutory right to a cooling-off period. This period begins once the Contract is formed (as set out in clause 2) and ends at the end of 14 calendar days after that date.
7.2 If you wish to cancel the Contract within the cooling-off period, you should inform us immediately using the contact details provided with our Quotation/Estimate.
7.3 You will meet the cancellation deadline as long as you have sent your cancellation notice before the 14 days have expired.
7.4 If you cancel within this period, you will receive a full refund of any amount already paid to us under the Contract. Any refunds will be made within 14 days after the day on which you inform us of the cancellation, using the same method used to make the payment unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
7.5 If the start date for the works falls within the cooling-off period, you must make an express request for the Services to begin within the 14 day cooling-off period. By making such a request, you acknowledge and agree to the following:
7.5.1 If the Services are completed within the 14-day cooling-off period, you will lose the right to cancel once the works are completed;
7.5.2 If you cancel the Contract after the Services have begun or after Materials have been purchased, you will be required to pay for those materials and for any Services supplied up until the point at which you inform us of your wish to cancel.
7.6 Clause8 applies to cancellation of the contract after the 14-day cooling-off period has elapsed.

8. Other CancellationRights
8.1 If you are not a Consumer, or if you are a Consumer and you cancel the Contract after the expiry of the cooling-off period above, we need a minimum of 48 hours’ notice before the agreed start date. We will charge for any Materials we have purchased before the cancellation, and for any other costs and expenses, we have incurred.
8.2 We reserve the right to cancel the Contract at any time and will confirm this in writing. If we cancel because you have failed to comply with your obligations under the Contract, we will invoice you for any Services we have provided or Materials we have purchased that you have not yet paid for.

9. Warranty
9.1 We will pass on any manufacturer’s warranty in the Materials to you, where applicable. In the case of boilers and hot water cylinders, we will register the warranty once the installation is complete. If those items are removed or changed, the warranty will be void.
9.2 We also provide a 6month guarantee on our Services. If any defects appear due to no fault of yours during this period, you must notify us immediately and allow us access to investigate and where necessary, we will rectify any and all such defects at no cost to you. Any repair work carried out within the guarantee period will also be covered by the guarantee, but only for the remainder of the original guarantee period. This does not apply to defects arising from:
9.2.1 any works being carried out by you or anyone not authorised by us;
9.2.2 misuse, neglect, vandalism, normal wear and tear or failure to comply with maintenance instructions; or
9.2.3 structural defects such as subsidence.
9.3 Our guarantee exists in addition to your rights as a Consumer, where applicable. The guarantee is not transferrable.
9.4 Any guarantee and warranty we provide is subject to payment having been received by us in full in accordance with clause6.

10. Events Outside of Our Control (Force Majeure): We will not be liable for any failure or delay in performing our obligations where the failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: adverse weather, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, flood, storm, earthquake, epidemic, act of terrorism or war, natural disaster, or any other event beyond our reasonable control.

11. Liability
11.1 Subject to this clause 11, we will be responsible for any foreseeable loss or damage that you may suffer as a direct result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and us when the Contract is entered into. We will not be responsible for any loss or damage that is not foreseeable.
11.2 Nothing in these Terms and Conditions is intended to or will limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
11.3 We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
11.4 Nothing in these Terms and Conditions is intended to or will limit your legal rights as a Consumer, where applicable. For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.

12. Complaints: We always aim to ensure that your experience as a customer of ours is positive, however, if you have any cause for complaint, please make this to us in writing in the first instance. We will need you to grant us access to investigate and/or remedy any complaint for which we may be liable.

13. How We Use Your Personal Information: All personal information that we may process will be collected, used and held in accordance with the provisions of the General Data Protection Regulation 2016, the Data Protection Act 2018 and any amendments to them.

14. Other Important Terms
14.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if for example, if we sell our business). If this occurs, we will inform you in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them. We are also free to use sub-contractors and we will be responsible for every act and omission of any sub-contractor as if it were an act or omission of ours.
14.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.
14.3 The Contract is between you and us. It is not intended to benefit any other person or a third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
14.4 Any part of these Terms and Conditions found to be unlawful, invalid or otherwise unenforceable would be severed from our Contract. The validity and enforceability of the remaining parts of the Contract would not be affected.
14.5 If the rights under these Terms and Conditions are not exercised or enforced following a breach of contract by you or us, this does not mean that either of us has waived our right to do so at a later date.

15. Law and Jurisdiction
15.1 These Terms and Conditions and the relationship between you and us will in all respects be subject to and construed in accordance with the laws of England and Wales.
15.2 Any dispute, claim or proceedings between you and us relating to the contract or these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales.